Our quality control begin right from the initial stage of sourcing to the final stage of delivery. Return and Exchange of any Mayuri product online or in-store is only possible under the following circumstances & only via a credit note:
1. Damaged Goods: Our products are carefully inspected before they leave our distribution centre; however, if you are still unsatisfied with your purchase please follow the instructions below. You must notify us via an email with your order number within 24 hours after receipt of your purchase from mayurichennai.com. A full account credit will be applicable for damaged products. Please note: Purchased items cannot be returned on the basis of color, patterns or designs. There could be a slight variation in color depending on the monitor of the device. Please refer to our website terms and conditions for further details.
2. Incorrect Orders: In case you have received an item which is not what you had originally ordered, please e-mail us with your order number within 24 hours. Please note: We will only be able to ship the correct order once we receive our wrongly sent merchandise in its original packaging.
Terms of Return & Exchange
Returned items must concur to our terms of returns & exchange
1. You must report the damage of goods within 24 hours of receipt via an email.
2. Once we confirm and accept your claim, your returned merchandise must arrive at Mayuri within 20 days of the receipt of your order. After this we cannot guarantee the exchange or refund.
3. Purchased merchandise to be returned or exchanged must be unused, unwashed and undamaged. mayurichennai.com will not be liable to incur shipping on merchandise that has been cancelled. We strongly recommend that you ship the merchandise via a service provider that insures you for the value of the goods.
4. Kindly ensure that the returned merchandise includes original labels, tag, receipt and other packaging, Mayuri reserves the right to refuse return or exchange in case of missing packaging.
5. All returns will be excluding the cost of shipping and Bank Charges. A credit note will be sent to you via e-mail.
Please also review our general terms and condition and policies prior to placing an order.